Privacy Policy

SVGiva.com ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using SVGiva.com, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you create an account or make a purchase, we may collect:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely through our payment processor)
  • Account username and password
  • Purchase history and download records

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website addresses
  • Pages viewed and time spent on pages
  • Date and time of visits
  • Device information
  • Cookies and similar tracking technologies

1.3 Communication Information

If you contact us, we may collect:

  • Your name and email address
  • The content of your messages
  • Any attachments you send
  • Support ticket history

2. How We Use Your Information

We use the information we collect to:

2.1 Provide Services

  • Process your purchases and deliver vector graphics
  • Create and manage your account
  • Send order confirmations and download links
  • Provide customer support
  • Respond to your inquiries and requests

2.2 Improve Our Services

  • Analyze website usage and trends
  • Improve website functionality and user experience
  • Develop new products and features
  • Conduct research and analytics

2.3 Communication

  • Send transactional emails (order confirmations, account updates)
  • Send promotional emails about new products, special offers, and updates (you can opt-out)
  • Respond to your questions and provide support

2.4 Legal and Security

  • Prevent fraud and unauthorized access
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Protect our rights and property

3. Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your experience on our website.

3.2 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (account login, shopping cart)
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track your activity to show relevant advertisements

3.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with third-party service providers who help us operate our business:

  • Payment processors (to process transactions securely)
  • Email service providers (to send communications)
  • Web hosting providers (to host our website)
  • Analytics providers (to analyze website usage)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or subpoenas
  • Enforce our Terms of Service
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities

4.3 Business Transfers

If SVGiva.com is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and data storage
  • Regular security assessments
  • Access controls and authentication measures
  • Payment information is processed through PCI-compliant payment processors

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

  • Your account is active
  • Necessary to provide you services
  • Required for legal, tax, or business purposes
  • You have purchased licenses (we maintain records of licenses granted)

You may request deletion of your account and personal information, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

7.3 European Users (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

  • Right to access, rectify, and erase your data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at [Your Contact Email]. We will respond to your request within the timeframe required by applicable law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

SVGiva.com is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Email Communications

11.1 Transactional Emails

We will send you transactional emails related to your account and purchases (order confirmations, download links, account notifications). You cannot opt-out of these essential communications.

11.2 Marketing Emails

We may send you promotional emails about new products, special offers, and updates. You can opt-out at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Updating your email preferences in your account settings
  • Contacting us at [Your Contact Email]

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of significant changes via email or a prominent notice on our website.

Your continued use of SVGiva.com after changes constitutes acceptance of the updated Privacy Policy.

13. Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, our website does not respond to Do Not Track signals. We will update this policy if we implement Do Not Track functionality in the future.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

15. Consent

By using SVGiva.com, you consent to our Privacy Policy and agree to its terms.

This Privacy Policy was last updated on November 18, 2025.